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The Systems Analyst II possesses a general understanding of the technologies and applications supporting business. They research complex data, process and integration issues, document break-fix specifications and participate in delivery of comprehensive solutions. The Systems Analyst is also responsible for level 2 support of internal and customer-facing enterprise applications including administration, maintenance and software configuration management for production systems. The Systems Analyst develops a thorough understanding of the business use of these applications and the operational processes supported by the applications.
Candidates must have the ability to communicate clearly and at all times be able to interact with others professionally in a variety of situations. The role requires collaboration with technical and business experts in the course of researching and resolving issues.
The Systems Analyst creates documentation to describe application design, logic, coding, support processes and break fixes. Documentation must be understandable to both the business user and the technical implementer.
The Systems Analyst works independently and with teams to plan and accomplish goals. They must be self directed in using their experience, creativity and analytical skills to resolve technology problems.
Bachelor's degree in Information Technology or related discipline (or equivalent work experience) and 5+ years Systems Analysis experience required.
Specific technology experience required:
•Experience with client server and thin-client application support, incident resolution and administration
•Strong SQL skills
•Familiarity with diagnosing and resolving issues with one of more of the following technologies: Informatica ETL, Tibco BW & BC, iWay or WebLogic
•Relational databases and data analysis – Oracle & MS SQL Server
•Experience with UNIX/LINUX command-line operations
•Ability to perform application installation, configuration and administration in UNIX/LINUX and Windows environments
Technology experience desired:
•Health Insurance IT background
•Experience supporting claim processing, provider contract, enrollment and/or benefit plan processes and applications
•Familiarity with healthcare payer EDI transaction standards
•Scripting – Unix & Windows
•Software Configuration Management
•Familiarity with ITIL incident, change and release management best practices
•Familiarity with Service Desk management tools
General technology and business skills required:
•Excellent customer service skills and soft skills (i.e., Collaboration, influence and communication)
•Performing support for production application systems including testing, administration and installation to maintain enterprise technology operations
•Ability to troubleshoot and resolve, or identify for escalation, complex support issues, determine root cause and implement or facilitate a solution
•Documenting technical requirements for application break-fix and new-feature development
•Recording technical issues and associated troubleshooting steps and resolution
•Experience with information technology operational support methodologies and best practices
•Providing user training in the course of resolving service tickets
•Participate in high-level system design and contribute to technical design documents
•Achieve full compliance with business policies
Should you have an interest in discussing this opportunity, feel free to get in touch with me at cjohnson(at)yorksolutions(dot)net. I would be more than happy to speak with you!
Manager, Consulting Services | York Solutions, LLC
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