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Post Date 3/17/2014 
Title Support or Production Support Analyst 
Pay Rate Market 
Length 9+ Months 
Location Maple Grove, MN 
Description Our direct end client in Maple Grove, MN is looking for a production support analyst for a contract to hire (or contract) position. If you are interested in this position, please send your resume to:


Required Skills and experience:
Provide technical support for online systems. (phone)
Troubleshoot technical issues reported by customers
Maintain ownership of assigned customer issues from initial report through final resolution
Maintain support knowledgebase system to track frequently encountered questions and issues
Participate in the software testing process including functional, integration, and regression testing
Coordinate User Acceptance Testing for both internal and external users

Required:
Qualified candidates will have a post high school education in Computer Science, MIS or related field
Excellent organizational and communication skills
Ability to balance multiple priorities and demands
Strong understanding of current technologies and ability to learn new technologies quickly
SQL knowledge (mid level)
Expertise in one or more of the following areas:
o System Administration
o Network Administration/Troubleshooting
o Database Administration
o Mobile Technologies
o Mac OSX and/or Linux based systems support
o Thin Client configurations
o Application Virtualization

Not required, but preferred:
Bachelor's Degree in Computer Science, MIS or related field
Programming skills
Background in supporting educational software and systems a plus

Thank you,

Barb Connelly
Manager, Consulting Services
York Solutions
 
Recruiter Barb Connelly 
Apply Here
Apply Now

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